2/28/23, 2:39 PM Free Microsoft MB-230 Actual Exam Questions https://www.validexamdumps.com/microsoft/mb-230-exam-questions 1/4 MB-230 Exam Questions (HTTPS://WWW.VALIDEXAMDUMPS.COM/) support@validexamdumps.com About Us (https://www.validexamdumps.com/about-us) Contact Us (https://www.validexamdumps.com/contact) FAQs (https://www.validexamdumps.com/faqs) Home (Https://Www.Validexamdumps.Com/) Microsoft (Https://Www.Validexamdumps.Com/Microsoft-Certification-Exam-Dumps) Free Microsoft MB-230 Exam Actual Questions The questions for MB-230 were last updated On Feb 27, 2023 GET ALL 211 QUESTIONS (HTTPS://WWW.VALIDEXAMDUMPS.COM/MICROSOFT/MB-230- DUMPS) Question No. 1 You need to configure the queue for telephone-based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. Show Answer Create a case from email. A Define an SLA and entitlements and set entitlement values for case numbers. B Configure a status reason transition. C Create a case routing rule. D Automatically create or update records. E Question No. 2 You need to search for answers to customer claims. Which type of search should you perform? Timeline A Quick Find B 2/28/23, 2:39 PM Free Microsoft MB-230 Actual Exam Questions https://www.validexamdumps.com/microsoft/mb-230-exam-questions 2/4 Show Answer Related C Detail D Case Relationships E Question No. 3 You need to ensure that claim disputes conform to the defined case life cycle. What should you configure? Show Answer Related cases A Case Relationships B Timeline C Status Reason Transition D Subject E Question No. 4 A customer has three cases in process and two cases for the current calendar year. You need to determine how many cases the customer has left on their entitlement. How many cases are left? Show Answer 20 A 22 B 23 C 25 D Question No. 5 You need to create the SLAs. 2/28/23, 2:39 PM Free Microsoft MB-230 Actual Exam Questions https://www.validexamdumps.com/microsoft/mb-230-exam-questions 3/4 Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. Show Answer SLA with 24 hours as the failure time and no warning A SLA with 6 hours as the failure time and a one-hour warning B SLA with 6 hours as the failure time and no warning C SLA with one hour as the failure time and no warning D SLA with 24 hours as the failure time and a two-hour warning E GET ALL 211 QUESTIONS (HTTPS://WWW.VALIDEXAMDUMPS.COM/MICROSOFT/MB-230- DUMPS) Explore Other Microsoft Exams (https://www.validexamdumps.com/microsoft-certification-exam-dumps) HOT VENDORS Microsoft (https://www.validexamdumps.com/microsoft-certification-exam- dumps) Oracle (https://www.validexamdumps.com/oracle-certification-exam-dumps) Cisco (https://www.validexamdumps.com/cisco-certification-exam-dumps) HP (https://www.validexamdumps.com/hp-certification-exam-dumps) IBM (https://www.validexamdumps.com/ibm-certification-exam-dumps) CUSTOMER SERVICES Home (https://www.validexamdumps.com/) FAQ (https://www.validexamdumps.com/faqs) Contact Us (https://www.validexamdumps.com/contact) ABOUT STORE About Us (https://www.validexamdumps.com/about-us) Disclaimer (https://www.validexamdumps.com/disclaimer) TESTED 28th Feb SECURITY & PRIVACY Privacy Policy (https://www.validexamdumps.com/privacy-policy) Terms & Conditions (https://www.validexamdumps.com/terms-and-conditions) SEARCH Exams code , certifications, vendor or keywords 2/28/23, 2:39 PM Free Microsoft MB-230 Actual Exam Questions https://www.validexamdumps.com/microsoft/mb-230-exam-questions 4/4 PAYMENT METHOD search... SEARCH